|When products and services
are sold, the most important aspect is the emotional one.
Arguments play a smaller role than the trust that a customer places in
Facts address the mind, while trust comes from the heart. This is the base of our customer relations programs. The outdoor training enables you to master difficult situations with the support of the group, which consists of your customers and co-workers.
Events and experiences made together create a lasting bond, and everybody remembers them fondly even years later. The trust which people develop in training intensifies your relations to your customers. "The person on the other end of the line now is more than just a face - they are a good acquaintance.
|In addition, the training
offers the possibility to reflect upon existing relations and to revive them
through the experiences made together.
The moderation of our experienced trainers
can help discover friction areas and develop new values and strategies
... "We thought hard about what we should do for our 12 best customers", says sales manager Thomas Hogenschurz.